If your handset is not working properly please see the errors
below to correct them. If you cannot correct the errors then
contact Trackem®. 1-866-868-7225 or support@trackem.ca
Error: Phone not capable
of displaying satellite information
Reason: The privacy settings are restricted.
Solution: Change privacy to UNRESTRICTED, by going to Menu
> GPS > Privacy.
Error: Phone unable to
fix GPS position.
Reason: The phone was not able to get a GPS fix.
There may not be enough satellites seen, you are indoors,
etc.
Solution: If it’s the first attempt please give it 10
minutes, you will also need to be outside and have an open
sky.
Error: Cannot send location
information.
Reason: The phone is not connected to the network OR there
is a problem with the web browser.
Solution: Verify that the phone is connected to the network
& try a master reset to get the browser working, if it
fails contact your wireless provider.
Error: Cannot connect
to the server.
Reason: There is a problem communicating with our servers,
your internet connection may be at fault.
Solution: Verify that the phone is connected to the network
& try a master reset to get the browser working, if it
fails contact your wireless provider.
Error: The " * "
is not floating across the screen (Trackem).
Reason: The GPS privacy settings have been
changed to RESTRICTED.
Solution: Change the GPS settings to 'Unrestricted' by going
to Menu > GPS > Privacy.
Error: S2 - no location
information available.
Reason: The phone has not successfully sent any GPS location
to the server.
Solution: Ensure that the privacy settings are set to unrestricted
(by going to Menu > GPS > Privacy) and that you are
outside.
Error: The web browser
is working but I get a 'cannot send location information'
error.
Reason: There is a problem with the packet data.
Solution: Have your wireless provider check your data plan
settings and reset if needed.
Error: The phone number
in your applet setup cannot be found in the database.
Reason: Either the phone number and/or PIN code in the setup
for the Trackem application is incorrect, or the information
we have for your phone is incorrect.
Solution: Double check the information that was given to you
and if what you have matches what is in the phone. If this
information does not match up send an email to support@trackem.ca
with subject line INVALID PIN / PHONE NUMBER INFO or call
our support at 866-868-7225.
Error: The phone restarts
when Trackem® is running.
Reason: The software in your phone is old and there is a flaw
with that software.
Solution: Reflash the phone with the latest software.
Error: My phone is not
sending GPS data while I am on the phone.
Reason: iDEN Phones can not send data transmissions while
the voice portion is being used.
Solution: None.
|
